Shipping Policy

Please anticipate delays in your orders during the current MECQ. 

Expect longer order processing times as we follow strict protocols on social distancing, skeletal workforce, and disinfection measures in our warehouse.

Allow 3-8 days for shipping, depending on location. 

Partner Couriers: The Express Guy (TAG), GogoXpress, LBC

 

Post-ECQ delivery lead times:

  • Metro Manila and Luzon Areas: 5-15 Business Days (except Saturdays, Sundays and Holidays)
  • Visayas and Mindanao Areas:15-20 Business Days (except Saturdays, Sundays and Holidays)

These lead times include buffers for potential delays the courier may encounter. Please note that these delays are out of our control. Potential delays may also happen if the area/hub is closed due to reported COVID-19 cases.

Once the order has been shipped out of the Indigobaby warehouse, Tracking Details will be sent to the customer via email.

Customers are primarily responsible for tracking and coordinating directly with the courier using the tracking information provided.

If the parcel is returned to Indigobaby due to the reasons mentioned above and the customer did not track and/or did not coordinate with the courier, the customer will shoulder fees for return and reshipping.

If both parties agree to a refund instead of a reshipping, refund will be the amount reflected in the order less return and shipping fees.

If the customer did not track or coordinate with the courier and the parcel is lost/misdelivered, the customer will be primarily responsible for settling the matter with the courier.

Customer is responsible for coordinating DIRECTLY with the courier for any special delivery instructions such as time of delivery, exact locations, etc. Customer should also coordinate directly with courier for follow ups and other delivery-related issues.

VERY IMPORTANT: Please input correct shipping information, track your orders on the courier's website, keep contact number / phone lines open and coordinate directly with the courier via the following points of contact:

The Express Guy (TAG) https://tagdeliveryservices.com/

GogoXpress (affiliate of LBC) https://app.gogoxpress.com/track/

LBC https://www.lbcexpress.com/track

 

Once order has been shipped, CHANGE OF DELIVERY ADDRESS AND/OR MOBILE NUMBER ARE NOT POSSIBLE. Any change of address will incur retrieval and reshipping fees that will be shouldered by the customer.

Should customer need assistance on their shipments, please email us at info@indigobabyshop.com and attach the ff:

- Screengrab of tracking
- Screengrab your attempts to contact the  courier
- Indicate your order reference in your email

If your area has become unserviceable due to Covid-19 related reasons, we will hold shipment until area becomes serviceable again.


Cancellation or refund of paid and or shipped orders due to area/hub closure is not allowed.

If client prefers a different courier, client must book, pay and coordinate directly with their chosen courier.

If an order is found to have an incorrectly entered Province i.e. a provincial address but had Metro Manila entered or vice versa, then the order will be put on hold and we will require the customer to pay the correct shipping amount. If the proper payment is not received after 5 days, then the order will be canceled and a voucher will be issued. Refunds due to this reason will be charged 10% transaction fee based on the total amount of the order.

 

Back-Up Couriers: Grab Express, Lalamove, Mr Speedy

The Logistics Department has the discretion to ship orders via a backup courier/ transportation service if the alternative is deemed faster.  There will be no refunds or additional fees if the decision was initiated/ made solely by the Logistics Department.

 

Our aim is to deliver your packages as soon as possible! However, due to unforeseen circumstances, we cannot guarantee that all orders will be delivered within the time period specified.

We shall not be held liable for any losses, costs, damages, and other charges as a result of late delivery.

 

If  for whatever reason, you are not present upon delivery:

1. Prepare the ff documents to the person you have authorized to receive the parcel in your behalf:

  • Valid ID of the consignee
  • Valid ID of the authorized recipient
  • Signed authorization letter

2. One Time Pin (OTP)- If the courier sends a One Time Pin (OTP), relay this information to your authorized recipient

3. Ensure that even if you are not in the location, you still respond to the SMS/call of the courier or rider.

 

If your address is a Condo/Building/Office:

Rider may not leave your parcel with the lobby guard or receptionist.

You may have to go down to the lobby or entrance to personally receive parcel or you may relay the OTP (if applicable) to the guard or receptionist.

If upon arrival of the rider, you are not able to answer the call of your reception or guard, this may result to a failed delivery.

if upon arrival of the rider,you are not able to answer the call/sms of the rider this may result to a failed delivery.

It is very important that you track the status on line and monitor the communications of the courier so that you can make yourself available to receive the parcel once the rider arrives.

If the parcel is returned to Indigobaby due to the reasons mentioned above and the customer did not coordinate/reply immediately to the courier, customer will shoulder fees for return and reshipping.

For delivery addresses in locations such as Villages, Office Buildings and Residential Condominiums, it is very important that customer informs and coordinates with the guards on duty/front desk regarding the delivery of your orders.

 

 Request for Changes In A Paid and/or Processed Order.


Once the customer has completed the checkout process and the payment has been successfully made, the order is considered final.

The order will be fulfilled as indicated and will be delivered to the entered Shipping Address.

If an order is paid but still unshipped, we can not guarantee that we can accommodate any request made via EMAIL, Facebook, IG to change items or addresses.  Orders processed at Indigobaby are automated. Processing and Transmittal to the warehouse are immediate.

If and when request to change item/address is accommodated, the order will be cancelled and a voucher will be issued. Customer will have to process a new order in the system.

If the order has already been shipped, no changes can be made in the items ordered.

Once order has been shipped, CHANGE OF DELIVERY ADDRESS AND/OR MOBILE NUMBER ARE NOT POSSIBLE. Any change of address will incur retrieval and reshipping fees that will be shouldered by the customer.

The courier will coordinate via the mobile number the client inputs in the order. If client made a mistake in inputting the mobile number, client will not receive the PIN, the message or the call of the courier when rider is in the vicinity. If failure to deliver happens because of such, client will should all fees related to retrieval and redelivery.

Vouchers issued only apply on the total cost of items purchased but does not apply to shipping fee.

PLEASE REVIEW YOUR ORDER AND OTHER PERTINENT INFORMATION BEFORE CHECKING OUT AND PROCEEDING TO PAYMENT.

 

 

Cancellation

You have a 2-hour window from the time the order is placed to cancel an order. To cancel an order send an email to info@indigobabyshop.com and our Instagram account. After 2 hours, orders can no longer be cancelled.

Once order has been shipped, it can not be cancelled.

All cancellation refunds will be charged 10% transaction fee based on the total amount of the order.

Cancellation refunds can be in the form of either:

  • Voucher- will be issued within 48 hours upon approval
  • Credit Card / Paypal: will be credited within 15 - 30 banking days.

 

 

Fees (UPDATED: November 5, 2020)

Shipping Base Rate starts at:

METRO MANILA: P100.00

OUTSIDE METRO MANILA: P150.00.

* Shipping Cost may apply on certain items.

* Total Shipping Fee is calculated as Base Rate + Shipping Cost per item

*Total Shipping Fee is per Order Reference. Orders cannot be merged into 1 shipping fee.

*Shipping Rates are only applicable on the partner couriers of Indigobabyshop

 

 

Sale Items

All Sale Items sold are considered final and cannot be returned or exchanged for a different item/s unless proven to be defective.

 

Credit Card Payments

All Credit Card transactions are processed using PayPal and Paymaya. No information is stored in our servers. This assures that your credit card details remain secure.

(?) We only accept Philippine-issued credit cards. If you are abroad and wish to use your credit card issued abroad as payment method, kindly send us an email at info@indigobabyshop.com